Cooperation with TopLite
Are you looking for a reliable partner who will support your business and help you resolve even the most complicated business cases? Is smooth and quick communication an important criterion when choosing your partners?
Sales Promotion is a Given
We will help you with the visual side of your point of sale, product displays, provide you with POS, POP and printed materials to promote the sale of our products.
Our electronic newsletters will regularly inform you about the most interesting special offers, new products, motivational programmes, awards received, etc.
Did we pique your interest?
Would you like to learn more about us or become our trading partner?
Contact us here>>>
TopLite company : It's our goal to make
sure your order is processed quickly and efficiently.
Regions heavily affected by the
pandemic, be subjected to possible
delays. Thank you for your understanding and we apologize for any inconvenience
this may cause you. If you have any questions or concerns about your order, please
email us at sales@Toplite.cn and our team will be happy to assist you, 5
days + 2 Days a week.
Delivery Time = Handling Time + Shipping
Time (+ any holidays)
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I JUST PLACED AN ORDER, WHEN WILL IT BE
SHIPPED?
Please allow 7-21 business days of
processing and production time for your order to ship out for all orders.
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HOW LONG IS THE SHIPPING TIME?
All Orders will be shipped
depending on the order details(OEM or ODM etc).
Standard order:
7-10 business days + Shipping Time.
Standard Shipping
It will take 10-35 business days for
delivery depends on your location.
However, due to our inability to control
transportation, the arrival time will be different according to the actual
situation.
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Has my order been dispatched yet?
Most orders are generally dispatched within
24 hrs (Excludes Weekend), sometimes longer. You will receive a dispatched
email when your order has been dispatched, please check your SPAM/Junk box just
in case it slips in there. If you cannot find your dispatch email, contact us
at support@TopLite.com.cn and we can give you real-time information on whether
your order has been dispatched or not. It always takes 1 to 2 days before the
package is checked into the carrier's tracking system.
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Do your prices include VAT?
Because the orders are international
orders, our price is not include VAT.
My item arrived broken or damaged what can
I do?
If your product is damaged please take
photos and a video then send them to support@TopLite.com.cn. We will arrange a
new shipment within 48 hrs. We are not responsible for any damages to boxes,
cases or other packagings. This is the carrier's responsibility to handle them
with care, we have no control over this.
There are circumstances that are out of
control(natural disasters, holidays, weather, etc) that may cause shipping
postponements. While most packages will arrive on time, there may be
circumstances and delays that our carriers may experience. For this reason, we
do not guarantee the exact delivery time; the delivery issue is the
responsibility of the shipping company.
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Why did I not receive a confirmation email
after placing the order?
There's a good chance that our email has
ended up in your SPAM/JUNK folder so please do check there. If you still can
not find it, please do let us know.
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I don't have a tracking number, when will I
get it?
When you receive your dispatched email, it
will be there most of the time, if you can not find it, please email us at
support@TopLite.com.cn for an update on your tracking.
You are able to cancel your order with on
penalty. You must cancel your order 24 hours after creating it for the
cancellation to be applied. If the item has already shipped, please email
support@TopLite.com.cn. All you need to do is to send us an email with the
subject line “CANCEL”.
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your
address incorrectly, simply reply to your order confirmation email and give us
the correct information. Notify us immediately via email at
support@TopLite.com.cn. If the address is wrong, we can correct this within 24
hours.
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WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order.
Tracking will be available once your product is shipped. Each individual
product may be shipped from different fulfillment centers across the globe as
our product research team spends the time to source for quality yet affordable
products.
When you receive your tracking number, if
you need help tracking your order please email support@TopLite.com.cn.
We do ship every item with extra padding.
Despite this, our customers report that around 1 in 1000 products arrives
damaged due to the mail service mistreatment.
If this happens to you, please contact
us(support@TopLite.com.cn)with:
Your order number.
A picture of the damaged product.
Once received, we’ll be happy to send out
another free of charge.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN
YOU PLEASE HELP?
If we still haven't managed to answer your
question, please feel free to contact us(support@TopLite.com.cn) and we will do
our best to reply within 24 hours.
